Click on any of the sections below to see detailed data.

  • Customer Satisfaction (Patient)

    Q3 2016 Source: QA Customer Surveys About this data
    Overall Score

    95.6%

    • Measure

      Score (%)

    • Likely to Recommend

      93.3%

    • Quality of Life

      97.9%

    • Quality of Care

      94.8%

    • Quality of Service

      96.2%

  • Customer Satisfaction (Family)

    Q3 2016 Source: QA Customer Surveys About this data
    Overall Score

    96.4%

    • Measure

      Score (%)

    • Likely to Recommend

      89.5%

    • Quality of Life

      100.0%

    • Quality of Care

      97.4%

    • Quality of Service

      98.7%

  • State Surveys

    Source: Medicare.gov About this data
    Overall Rating
    • Measure

      Score (stars out of 5)

    • Health Inspection

    • Quality Measures

    • Staffing

    • RN Only

Administrator
(865) 428-5454
Email

Message from CEO

Thank you for visiting our Facility Scorecard page. We believe in honesty, transparency, and accountability as we care for you or your loved ones.

The healthcare provider/patient relationship is a sacred partnership that requires open communication and active participation from all parties.

We would personally like to offer an explanation as to why our State Survey star rating is low and what we are doing to improve it.

Star ratings factor in surveys from the past three years, which sometimes means problems that have long since been fixed can still “count against” a facility.

There is also a lag time between when the surveys occur and when they are posted to the federal database, meaning a facilityʼs star rating might have been impacted by a recent survey but final results have not yet been published.

A comprehensive plan is in place to raise our rating. We continually review our results, make adjustments, and look forward to improving our scores as we move forward.

While we are not perfect, we are working hard to improve quality and provide the high standard of care our patients deserve.

If you have any questions, please donʼt hesitate to call us at (865) 428-5454.

Sincerely,

Pigeon Forge Care & Rehabilitation Center